1. About this policy

This policy explains how 2 Dam Creative Pty Ltd (ACN 158 965 729) (“2DC”, “we”, “us”) collects, uses and protects personal information through theassociationapp.com.au (the “Website”).

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

The Association App mobile apps are branded and operated for individual associations. Each association is responsible for its own members’ information, and its own privacy policy applies to the app. Where we process member information on an association’s behalf, we do so under our agreement with that association.

2. Information we collect

We only collect information we need. This may include:

• Contact details such as your name, association, job title, email and phone number, when you book a demo, call or email us
• Enquiry details such as your association’s size and what you want the app to do
• Website usage such as pages visited, device, browser and approximate location, collected through cookies and analytics tools
• Business details needed to quote, contract and invoice

We collect information directly from you where possible. You can browse the Website without telling us who you are. If you choose not to give us information, we may not be able to respond to your enquiry.

3. How we use your information

We use personal information to:

• respond to enquiries and arrange demos
• provide, support and improve our services
• prepare quotes, contracts and invoices
• send updates about the Association App, where you have agreed or would reasonably expect it
• understand how the Website is used so we can improve it
• meet our legal obligations

You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.

4. Who we share it with

We do not sell personal information. We may share it with:

• our staff and contractors who need it to do their work
• service providers that host, analyse or support our Website and services, such as hosting, email and analytics providers
• professional advisers, such as accountants, lawyers and insurers
• government or regulators where required or authorised by law

These parties may only use the information for the purpose we provided it.

5. Cookies and analytics

The Website uses cookies and tools such as Google Analytics to understand visits and improve content. These tools may collect your IP address and device information. You can block or delete cookies in your browser settings, though some features may not work as intended.

6. Overseas disclosure

Some of our service providers store data overseas, including in the United States. Where we disclose information overseas, we take reasonable steps to make sure it is handled in line with the Australian Privacy Principles.

7. Keeping information secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. This includes secure hosting, encrypted connections, access controls and staff training. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We keep information only as long as we need it, then delete or de-identify it.

If a data breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner (OAIC) as required by law.

8. Accessing and correcting your information

You can ask to see or correct the personal information we hold about you. Contact us using the details below. We will respond within a reasonable time, usually 30 days. If you are an association member and want to update your app details, please contact your association.

9. Complaints

If you have a concern about how we have handled your information, please contact us first. We will investigate and respond within 30 days. If you are not satisfied, you can contact the OAIC at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

11. Contact us

2 Dam Creative Pty Ltd

Collins Square, Level 23, Tower 5/727 Collins St, Docklands VIC 3008, Australia

Phone: 1300 720 705

Email: [email protected]